Jordan McCowan

Cloud Support / Security Operations Analyst

• Enviorment Monitoring & Response: Monitored, analyzed, and resolved security incidents across 50+ client Azure environments using Defender for Cloud, XDR, Sentinel, and Azure Monitor, ensuring resource uptime and security while serving as first responder to outages and security events.
• Vulnerability Management & Remediation: Leveraged Defender for Cloud's Vulnerability Assessment Workbooks to identify, prioritize, and remediate critical security vulnerabilities across client cloud resources.
• Compliance & Security Controls Implementation: Contributed to security policy development using Azure Policy to ensure alignment with SOC2, FedRAMP, and other regulatory frameworks while bridging technical requirements with business objectives.
• Automated Patch Management: Led client patching schedule using Azure Update Manager, reducing security vulnerabilities and human error across diverse Windows & Linux environments while adhering to customer maintenance schedules.
• Identity & Access Management: Assisted with user provisioning, password resets, and troubleshooting of Entra ID issues including hybrid identity configurations with AD Connect, implementing security best practices. Assigned RBAC Roles using the practice of least privilege.
• Threat Investigation: Led investigations of security alerts through XDR, Event logs, & Microsoft Log Analytics workspaces, leveraging KQL queries to analyze server telemetry and network traffic patterns.
• Security Tool Integration: Implemented and optimized integration between security tools and operational systems, including configuring Microsoft Sentinel data connectors (Azure Activity, Microsoft 365, Azure AD) and custom log analytics workspaces to centralize monitoring. Successfully onboarded and managed diverse endpoint devices to Microsoft Defender XDR platform, establishing visibility across workstations, servers, and mobile devices.

IT Support Technician

• Infrastructure Management: Implemented standardized procedures for hardware and software management in an on-premise data center environment, contributing to operational consistency.
• Server & End User Support: Maintained and troubleshot local server infrastructure and end user devices, ensuring 99.9% uptime for critical business applications while resolving hardware and software issues to minimize workflow disruptions.
• Directory Services: Configured and managed on-premise Active Directory services and group policies for user access control.
• Knowledge Management: Documented comprehensive troubleshooting processes for on-premise network and server issues to strengthen knowledge sharing and improve IT operational efficiency.
• Network Optimization: Collaborated with network team to optimize on-premise infrastructure performance and security protocols.
• System Maintenance: Performed regular system maintenance and updates for on-premise applications to minimize vulnerabilities.

Automotive Painter / Assistant

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